Question 1

How is my product delivered?

Accepted Answer

Instantly. After payment is confirmed you get a download link plus your license key on the order page and via email. Most products deliver in under a minute.

Question 2

Do you offer refunds?

Accepted Answer

Yes. We offer a 14-day refund on any product that does not work as described. See our Refund Policy for the full terms.

Question 3

Do I get installation support?

Accepted Answer

Yes. Every purchase includes free 24/7 support on Telegram, including AnyDesk remote installation help if you need it.

Question 4

Is the license a lifetime license?

Accepted Answer

License duration is shown on each product page. Most products ship with a lifetime license unless the vendor sells a time-limited plan.

Question 5

Which payment methods do you accept?

Accepted Answer

We accept crypto payments (BTC, USDT and others) at checkout. All prices are shown in USD.

Question 6

Can I use the product on multiple devices?

Accepted Answer

The number of activations is shown on each product page. Most products allow one active device per license unless stated otherwise.

Question 7

Will I receive future updates?

Accepted Answer

Yes, as long as the vendor keeps publishing updates. You will be notified on Telegram when a new version is released.

Question 8

Do you resell pirated software?

Accepted Answer

No. Craxs Labs only lists products from vendors who have the right to distribute them. If you believe a listing is unauthorised, contact us and we will remove it.

Question 9

How do I contact support?

Accepted Answer

Use the Telegram chat button at the bottom of the site, the contact form on /contact, or email us. We reply within one business day.

Frequently asked questions