Refund & guarantee policy

The short version

We offer a 14-day money-back guarantee on any product sold on Craxs Labs that does not work as described on its product page. If a product is defective, misrepresented, or fails to activate and our team cannot fix it, you get a full refund.

What qualifies for a refund

• The product does not activate and support cannot fix the issue within 72 hours.
• The product does not match the description, features or platform listed on its page.
• The download link is broken or the file is corrupted and cannot be reissued.
• The product is a duplicate purchase made in error within 24 hours.

What does not qualify

• Change of mind after the product has been activated on your device.
• Compatibility issues with unsupported operating systems or hardware not listed on the product page.
• Requests made more than 14 days after the purchase date.
• Products where the license key has been shared, resold or leaked.

How to request a refund

1. Contact us on Telegram or via /contact within 14 days of purchase.
2. Share your order ID and a short description of the problem.
3. Our team will try to fix the issue first (free AnyDesk install support is included).
4. If the issue cannot be resolved, the refund is processed to your original payment method within 5 business days.

Crypto payments

For crypto orders, refunds are issued in the same currency you paid with, to the wallet address you provide. Network fees are deducted from the refund amount. Exchange-rate movement between purchase and refund is not reimbursed.

Questions?

Message us via the Telegram chat button, or use the contact page. We reply within one business day.